Maruku Arts Shipping policy

Shipping

National packaging and shipping is already in the price included. If you require international shipping contact us via email or phone.

Please clearly nominate a street address for delivery (no PO Box). We also need your email address and mobile number.

Every effort is made to dispatch artworks as quickly as possible, but specific delivery times cannot be guaranteed. Please keep in mind that you are purchasing something from a remote community. Delivery time for domestic postage depends on the size and is usually ten days to 4 weeks after the item has been sent.  International shipping can take up to eight weeks.

Shipping Within Australia

Domestic orders are sent by Australia Post, or Northline depending on size of artworks, all artworks are fully insured and including a tracking number.

Shipping International

International orders are shipped via TNT, fully insured and including a tracking number. Delivery time is up to eight weeks.

Maruku Arts Refund policy

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for a different item, send us an email at [email protected] to discuss.

Maruku Arts Return policy

Returns

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 10 days after delivery

Shipping
To return your product, you should mail your product to: Lot 261, Maruku Precinct, Mutitjulu NT 0872, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.