Ernabella Arts Shipping policy

Domestic Shipping Policy

Artwork price includes shipping within Australia.

Shipment processing time – All orders are processed within 2-3 business days, where  upon you will receive a tracking number for your purchase. Orders can only be shipped  once a week due to our remote location. Orders are not processed on weekends or  holidays. If we are experiencing a high volume of orders, shipments may be delayed by a  few days. Please allow additional days in transit for delivery. If there is a significant delay  in shipment of your order, we will contact you via email or telephone. Delivery delays can  occasionally occur.

International Shipping Policy – Please contact us for a quote on international shipping.

Ernabella Arts Refund policy

If you’re looking for a refund of your order, for whatever reason, we’re here to help! We offer  free returns or exchanges within 30 days of receiving your order.

You can return the product to us for an exchange with an equivalent product, or we can refund  your payment into the original account used to make the purchase. Please note the following  exceptions to our return and exchange policy:

• • Discounted items are final and cannot be returned or exchanged
  • Returned items must have all original documentation, tags still on and be returned in  original packaging
  • Returned items must be in their original condition and have no visible signs of wear, use  or damage
  • To initiate a return or exchange, please complete the following steps:
    • -Send us an email with a product description and reason for return or exchange
    • -Send the item back to us
    • -Send us an invoice to cover the shipping cost for returns

Ernabella Arts Return policy

See above refund/return policy