Tiwi Designs Wurrumiyanga, NT

Shipping policy

All orders within Australia will be posted via Australia Post in line with Australia Post dimensions and weights policy. Any Items that are bulky or outside of Australia Post size limits we will calculate costs after purchase or on pre-purchase enquiry. The payment for shipping will be made as a separate transaction between the you the Customer and Tiwi Design.

Domestic Shipment processing time – All orders are processed within 5-7 business days, where  upon you will receive a tracking number for your purchase. Orders can only be shipped  once a week due to our remote location. Orders are not processed on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a  few days. Please allow additional days in transit for delivery. If there is a significant delay  in shipment of your order, we will contact you via email or telephone. Delivery delays can  occasionally occur.

For international postage we will calculate costs after purchase or on pre-purchase enquiry. The payment for shipping will be made as a separate transaction between the you the Customer and Tiwi Design.

International Shipment processing time – All orders are processed within 5-7 business days, where upon you will receive a tracking number for your purchase. Orders can only be shipped  once a week due to our remote location. Orders are not processed on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay  in shipment of your order, we will contact you via email or telephone. Delivery delays can occasionally occur.

Refund policy

If you’re looking for a refund of your order, for whatever reason, we’re here to help! We offer  free returns or exchanges within 30 days of receiving your order.

You can return the product to us for an exchange with an equivalent product, or we can refund  your payment into the original account used to make the purchase. Please note the following  exceptions to our return and exchange policy:

• • Discounted items are final and cannot be returned or exchanged
  • Returned items must have all original documentation, tags still on and be returned in  original packaging
  • Returned items must be in their original condition and have no visible signs of wear, use  or damage
  • To initiate a return or exchange, please complete the following steps:
    • -Send us an email with a product description and catalogue number and reason for return or exchange
    • -Send the item back to us
    • -Send us an invoice to cover the shipping cost for returns

Return policy

If you’re looking for a refund/return of your order, for whatever reason, we’re here to help! We offer  free returns or exchanges within 30 days of receiving your order.

You can return the product to us for an exchange with an equivalent product, or we can refund  your payment into the original account used to make the purchase. Please note the following  exceptions to our return and exchange policy:

• • Discounted items are final and cannot be returned or exchanged
  • Returned items must have all original documentation, tags still on and be returned in  original packaging
  • Returned items must be in their original condition and have no visible signs of wear, use  or damage
  • To initiate a return or exchange, please complete the following steps:
    • -Send us an email with a product description and reason for return or exchange
    • -Send the item back to us
    • -Send us an invoice to cover the shipping cost for returns